Sandler Strategic Customer Care

Empower your teams with the right tools and tactics to have more effective client conversations. 

In customer service, your #1 job is to be a professional communicator.

12 - 1 hour sessions delivered virtually | Next workshop begins Sept. 3, 2025

Who is the Strategic Customer Care Program for?

Anyone that speaks to your clients, customers, and prospects who is: 
  • Looking to improve their communication strategies
  • Lacking the right tools and tactics to effectively interact with customers
  • Frustrated with Up-Selling and Cross-Selling
  • Struggling to ask the right questions
  • Wanting to increase sales and profits and create a formula for success

Fill out the form to get started - a member of our team will contact you regarding details and pricing.

Reserve Your Seat - A member of our team will contact you regarding details and pricing.

What does this course explore?

  • Exceeding Customer Expectations

  • Developing Effective Communication Skills

  • Breaking Through Your Comfort Zone

  • Questioning Techniques

  • Utilizing Up-Front Contracts

  • Communicating Via Multiple Channels 

  • Up-Selling and Cross-Selling (PAIN)

  • Understanding Communication Styles (DISC)

  • Dealing with Difficult People

  • Understanding Our Customers and Ourselves

  • Developing a Sales Attitude in a Customer Service Role

  • Creating a Formula for Success

Event Details

12 weekly 1 hour sessions delivered virtually from 1:30pm - 2:30pm ET. 

Space is limited

Are you wasting money by throwing your customers away?
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.

Our clients are partners, collaborators, and, in some cases, friends. I've had the immense pleasure of working with Greg Coyne for many years - he as my client and I as his. Greg's professionalism, knowledge, and caring deeply impact his clients, myself included. It's been an honor to be a small part of his enormous success! Heather Doering, ACE Strategies
It has been a pleasure learning from you, and I look forward to many more years. Matt has been a huge help to Spire in regards to refining our sales system, as well as mentoring our employees one-on-one. Jason Bellanti Spire Integrated Systems